Smartcitymakassar.com. --Makassar- As part of
Makassar government institution that comes into direct contacts with citizens,
subdistrict or kelurahan is the
public service work unit that influences greatly the performance of Makassar
government as a whole. How best the subdistrict’s performance in delivering
their public services, therefore, greatly determines the image of Makassar. Harlina,
SE., MM recognized very well this condition.
Since has been mandated in last March 2015 as Head of Tidung Subdistrict
(or Lurah), Rappocini District,
Makassar, she never stopped to improve the public service management of her area. For Herlina, who was born on 28 September
1966, in Bontomanai, the position as the Head of Subdistrict is a matter of
dedication or service. Full
responsibility is the core value of the dedication. This Value aims at the benefits of her citizens
as a whole.
Pursuing
her career from the lower level, as staff at Tamalate Subdistrict in last
1990s, Harlina experiences very well the characteristics and feature of public
service works. These long face-to-face
meeting experiences with her people, is what he is really implementing in the
area she is managing now. “Come into
direct contact and being in the middle of my people to hear their problems and
find the solutions is the key function of a leader”, she said.
This day,
how to result Makassar government’s programs, namely Makassar Tidak Rantasa’ (MTR) or Makassar is not unclean, Waste
Bank Program (Program Bank Sampah), Lisa Sampah Ambil (LISA) or see and
collect the waste, and LPM Bersatu Program,
in success are the most prioritized programs.
However, the success of these programs greatly depends on the citizens’ engagement. To this, Subdistrict has crucial role to
encourage and drive these engagements.
For
Harlina, to develop and move citizens participation should be began or
initiated by showing exemplification.
“Leadership is exemplification”, stressed Harlina to SmartCity
Magazine. She, accordingly, highlighted
to all of her staffs to always put forward their excellent services to their people. “To be always straightforward to and embrace our
people by ways of providing excellent services as well as good exemplification,
will definitely impact the increasing engagements of our people”, again she
stressed.
Since
working with this leadership concept during her term as Head of Tidung Subdistrict,
Harlina has been recognizing her peoples’ participation strongly. Enthusiastic
responses flow from her people to all Tidung Subdistricts, and part of Makassar
Municipality, programs. People play
their great role to every policy she made.
According
to Harlina, the key to all leadership importance is the close established
acquaintance with her people, neighbors, or everybody. Strong and close hospitality plays as the
main pillar of attitude, which is the most called attention to by Harlina
during her term at Tidung Subdistrict.
For every moment she has, Harlina always stands in the middle of her
people for chats, to hear their problems, and to motivate them to be kept
always optimism.
“The leadership
standard at all levels, more specifically at Subdistrict level should be to
serve our people, our citizens”, she said.
The maximal and prima public service must be as integrated part of
government’s works, especially to Subdistrict that have direct contacts to the
activities as well as needs of its citizens.* (Iskandar Burhan)
